Product and Materials
Are your bags made of genuine leather?
Yes — all LIKE THIS LIKE THAT handbags and accessories are crafted from high-quality genuine cow leather sourced from trusted tanneries. We focus on small-batch production to ensure premium quality, durability, and a refined quiet-luxury finish.
What makes LIKE THIS LIKE THAT bags different?
Our products combine genuine leather, timeless minimalism, and thoughtful design. With a fashion-house supply-chain background behind every piece, our brand delivers luxury-level craftsmanship at an accessible price.
Do your products soften or change over time?
Yes. Genuine leather naturally softens and develops character with regular use. This is a normal and desirable feature of high-quality leather goods.
How should I care for my leather handbag to maintain its luxury look?
- Store your bag away from direct sunlight
- Avoid prolonged moisture exposure
- Use a leather conditioner occasionally to maintain softness
- Stuff the bag when not in use to retain its shape
Are the colors in photos accurate?
We photograph our bags in natural light for accuracy, but tones may vary slightly due to screen settings or device brightness.
Order and Payments
What secure payment methods do you accept for online orders?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal. Additional payment options may appear at checkout based on your region.
Can I modify or cancel my handbag order after placing it?
Due to our commitment to fast dispatch and limited inventory, we are unable to guarantee any modifications or order cancellations once an order is placed. If you need assistance, please contact us immediately, but please note our fulfillment process begins quickly.
Shipping
Where do you ship?
We currently ship within the United States, Canada, Mexico, South Korea, and Japan, with more international destinations coming soon.
How long does shipping take?
United States
- Free Standard Shipping: 5–8 business days
- Express Shipping: 3–4 business days
- Next-Day Delivery: 1–2 business days
International
- Economy International: 8–21 business days
- Standard International: 5–10 business days
- Express International: 1–5 business days
How soon will my order ship after I place it?
Orders typically ship within 1–2 business days. During peak collection launches or holiday periods, please allow up to 3 business days for processing before you receive your tracking confirmation email.
Order was marked as delivered, but I didn't receive it
If your order shows as delivered but you haven’t received it, we’re here to help. First, check nearby areas like your mailroom, front desk, or with neighbors, as carriers often leave packages in secure locations. In some cases, packages may be marked as delivered a bit early but should arrive within the next day.
Where can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can also log in to your customer account to view order history.
Returns and Exchanges
Do you accept returns?
Yes — domestic U.S. orders are eligible for returns within 14 days of delivery, as long as items are unused, unworn, and in their original packaging.
At this time, international orders are final sale and are not eligible for returns or exchanges.
Do you offer exchanges?
Exchanges may be available for domestic U.S. orders depending on stock. Contact us and we’ll assist you.
My item arrived damaged or incorrect. What should I do?
Email us within 72 hours of delivery with photos of the issue. We’ll make it right as quickly as possible.
International
Do you ship internationally?
We currently ship within the Canada, Mexico, South Korea, and Japan, with additional international destinations coming soon.
Are international orders eligible for returns?
At this time, international orders are final sale and cannot be returned. This includes orders shipped to Canada, Mexico, South Korea, and Japan.
Are duties and taxes included?
Once you have selected the country that you will be shipping to, any customs duties, VAT, or import taxes are calculated and collected at checkout as separate line items. There will be no additional charges upon delivery.